Our interpersonal skills courses are designed to help employees essential skills and behaviors required for effective communication, lasting impact, and handling challenges in a controlled and focused manner. 

Interpersonal Skills

Interpersonal skills are essential for any organization to succeed.

COURSE LENGTH: Two Hours

This course provides managers with the process and the skills to help them improve the level of customer service their staff provide.

Managing Customer Service

COURSE LENGTH: Two Hours

Telephone Dynamics

This course is designed to enhance professionalism and effectiveness in telephone communications.

COURSE LENGTH: Two Hours

Dealing with Difficult People

Learn to recognize difficult personalities, apply general principles for handling them, and discuss targeted strategies for effective conflict resolution.

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COURSE LENGTH: Three Hours

Conflict Resolution

Focus on embracing conflict for productive exchanges, emphasizing clarity, active listening, and mutually acceptable resolutions.

COURSE LENGTH: Two Hours

Effective Communication

Enhance organizational communication by learning effective verbal and nonverbal communication, honing listening skills, and developing a practical communication plan.

COURSE LENGTH: Two Hours

Understanding Others

Gain an understanding of  human behavior patterns, improve collaboration skills across diverse teams, and learn the importance of diversity for teamwork and organizational success.

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COURSE LENGTH: Half Day - Three Hours

Effective Listening

Course on communication: define it, understand listening's role, identify barriers, practice skills, and create a job-specific communication improvement plan.




COURSE LENGTH: Half Day - Three Hours

Diversity Training (Cross-Generation Communication)

Understand workforce diversity and learn to ensure  inclusion to strengthen efforts to prevent harassment and discrimination in the workplace.

COURSE LENGTH: Two Hours

Email Etiquette

Learn to manage email effectively: etiquette development, efficiency enhancement, handling interruptions, and mitigating legal risks for improved productivity and focus.

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COURSE LENGTH: Three Hours

Accountability – See It! Own It! Solve It! Do It!

Learn to rise above circumstances, achieve results, collaborate, and create actionable accountability plans.

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Available Courses